Budco's Quality Operating System was upgraded to the new ISO 9001:2000 Certification designation. This new quality standard was introduced by the International Organization for Standardization in 2000 and requires a more customer-centric approach to quality than the ISO standard that had been in existence since 1994. Budco was also recognized this year for "Best Practices" in the Detroit Regional Chamber's Second Annual Best Practices competition. The company was recognized once again in Human Resources/Training & Development, specifically for the McNaughton Award Program, Budco Mentoring Program and Budco University.
Budco also expanded its Financial Services Unit and Web-based Communications areas in 2003. This growth positioned us favorably to support our existing customers' changing needs and grow aggressively in these areas. Budco, which had been looking at the Canadian market for quite some time, entered into a venture with Pareto Corporation, Toronto, Ontario to establish Pareto Dialogue, Inc., a company devoted to distribution in the Canadian marketplace. Pareto Dialogue, Inc., is located in Mississauga, Ontario, outside of Toronto.
Budco also launched a new positioning campaign – RESULTS ... Nothing Else Matters. This is our focus at Budco and, through our Quality Operating System, we are able to deliver RESULTS to our customers. This really is what differentiates us in the marketplace.